Privacy Policy

1. Introduction

Welcome to NippyListings. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property listing generation service.

By using NippyListings, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name and email address
• Company name (if applicable)
• Payment information (processed securely via Stripe)
• Account preferences and settings

2.2 Property Information

When you use our service to generate listings, we collect:

• Property details (address, type, features, specifications)
• Property photos you upload for AI analysis
• Generated listing content
• Notes and customisations you add

2.3 Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and features used
• Time spent on the service
• Referring URLs

2.4 Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings and our cookie consent banner. Essential cookies required for the service to function cannot be disabled.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our listing generation service
• Process your transactions and manage your subscription
• Send you service-related communications and updates
• Respond to your enquiries and provide customer support
• Analyse usage patterns to improve our AI and user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. AI and Machine Learning

Our service uses artificial intelligence to generate property listings. When you use our AI features:

• Your property data is processed by our AI systems (powered by Anthropic Claude)
• Photos are analysed to identify property features
• We do not use your individual property data to train AI models
• Generated content is stored in your account for your use

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who help us operate our service (e.g., Stripe for payments, Clerk for authentication, Supabase for data storage)
• AI providers: Anthropic for AI processing (subject to their privacy policy)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your information:

• All data is encrypted in transit using TLS/SSL
• Data at rest is encrypted using industry-standard encryption
• Access to personal data is restricted to authorised personnel
• Regular security assessments and updates
• Secure payment processing through PCI-compliant providers

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise these rights, please contact us at privacy@nippylistings.com.

9. International Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office.

10. Children's Privacy

NippyListings is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the service.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@nippylistings.com
• Address: NippyListings Ltd, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.